HealthcareCaldera Health·2024
A patient portal that cut admin load by a third
Scheduling, records access and secure messaging in one accessible, compliance-ready portal.
-34%
Admin workload
WCAG AA
Accessibility
72%
Self-service rate
The challenge
Front-desk staff handled every appointment change by phone, and records requests took days to fulfil.
Our approach
We designed an accessible self-service portal, integrated it with the existing records system, and instrumented each flow to find remaining friction.
The outcome
Most appointment changes are now self-served, and records requests complete the same day.
